● Our products — Vigil
The IT tickets that eat your day, handled.
Vigil is an AI-powered IT support agent for MSPs and internal IT teams. It works through routine tier 1–2 issues autonomously — and escalates what it can't, instead of guessing.
Vigil is rolling out gradually. There's no public download yet — we onboard selected teams directly, so every deployment gets our full attention. If that sounds like the right kind of early, get in touch.
01What it does
Built for the front line of support.
The same handful of problems make up most of an IT queue. Vigil exists to take that layer off your engineers.
Resolves routine issues
Works through common tier 1–2 desktop problems on the machines you support — diagnosing and fixing rather than raising a ticket and waiting.
Escalates what it can't
When an issue isn't safe or simple to fix autonomously, Vigil hands it to your engineers instead of guessing. Humans stay in charge of the hard calls.
Runs quietly
Lives on the endpoints your team looks after and works in the background. No drama, no user hand-holding required.
02Who it's for
Two kinds of team, one queue problem.
MSPs
Managed service providersYour margin lives and dies on how much time engineers spend on repetitive tickets across client fleets. Vigil takes the routine layer so your people work on the problems clients actually notice.
Internal IT teams
In-house supportA small team supporting a whole company spends its week firefighting. Vigil handles the recurring, well-understood issues so the team gets its week back.
03Early access
How the rollout works.
We'd rather onboard a handful of teams properly than publish a download link and hope. Early access is deliberately hands-on.
Tell us about your setup
A short email is enough: roughly how many endpoints, what kind of team, what eats your queue.
We onboard you directly
We set Vigil up with you, on your terms — the engineers who build it do the onboarding.
You shape what ships
Early-access teams talk straight to the people writing the code. What frustrates you gets fixed; what you're missing gets built.
Early access
Get your queue back.
Tell us about your team and your fleet — we'll reply personally and be straight with you about whether Vigil is ready for your setup yet.