● Our products — Vigil
The IT tickets that eat your day, handled.
Vigil is an AI-powered IT support agent for MSPs and internal IT teams. It works through routine tier 1–2 issues autonomously — and escalates what it can't, instead of guessing.
Download it and run it — there's nothing to arrange with us first. The installer sets itself up on first launch and gives you a 14-day trial on your own machines. Windows 10/11, 64-bit. The installer is code-signed by RoraLabs Ltd. If you'd rather we walked your team through a fleet rollout, talk to us.
01What it does
Built for the front line of support.
The same handful of problems make up most of an IT queue. Vigil exists to take that layer off your engineers.
Resolves routine issues
Works through common tier 1–2 desktop problems on the machines you support — diagnosing and fixing rather than raising a ticket and waiting.
Escalates what it can't
When an issue isn't safe or simple to fix autonomously, Vigil hands it to your engineers instead of guessing. Humans stay in charge of the hard calls.
Runs quietly
Lives on the endpoints your team looks after and works in the background. No drama, no user hand-holding required.
02Who it's for
Two kinds of team, one queue problem.
MSPs
Managed service providersYour margin lives and dies on how much time engineers spend on repetitive tickets across client fleets. Vigil takes the routine layer so your people work on the problems clients actually notice.
Internal IT teams
In-house supportA small team supporting a whole company spends its week firefighting. Vigil handles the recurring, well-understood issues so the team gets its week back.
03Getting started
How the rollout works.
Three steps, and none of them involve waiting on us. Install it on one machine today; bring the rest of the fleet across when you're satisfied.
Download and install
One signed installer, Windows 10 or 11, 64-bit. It takes about a minute and doesn't need a licence key.
It sets itself up
On first launch Vigil registers itself and starts a 14-day trial against your own machines. Nothing to configure, nothing to ask us for.
Roll it out, or tell us it's wrong
Happy with it — add the rest of your endpoints. Not happy — you're talking straight to the people writing the code, and what frustrates you gets fixed.
Free 14-day trial
Get your queue back.
Install it on one machine and see what it clears in a week. No sales call, no key to request — and we're still on the other end of the email if you want a hand with a bigger rollout.